Most items may be returned for refund within 30 days after shipping.
Shipping and handling charges are not refundable.
Damaged or Defective Items
Contact Rock Hall Marine Consignment (RHMC) Customer Service within 30 days of delivery at [email protected] or 410-928-7667. Please include the Order Number and Item Number from your original confirmation e-mail, as well as your Name, Email Address and Phone Number. If you do not contact Customer Service prior to returning the damaged or defective item, we can not be responsible for return shipping charges.
You should receive your refund within 15 business days. Refunds will be made to the same Credit Card used to make the purchase. There are no exceptions to this policy.
What We Collect
We collect user provided information. Information is collected through the use of web forms including but not limited to contact forms, sign up forms and checkout forms. User information collected for example would be names, email addresses and phone numbers. If you make a purchase through our website payments are processed through a trusted third party encrypted gateway. Rock Hall Marine Consignment does not collect and store credit card information. All payment details are handled by the secure third party processor.
What We do with Collected Information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
- We may use the information to customize the website according to your interests.
- We will never sell your information
- We will not give your information to third parties with the exception of our preferred merchant service.
Terms and Conditions of using this Website
Shipping and Handling
All orders are prepared for shipment after completed checkout. Please allow for up to 48 hours to prepare shipments.
Orders are shipped using the selected method you as the customer chooses during checkout.
We do not issue refunds for lost, unclaimed, or undeliverable packages. If a package is damaged during transit or returned as undeliverable/unclaimed, it is the customer's responsibility to follow up with the shipping carrier.